Refund policy

Changed your mind

Ask within 14 days of your first payment for a plan and we'll refund it, minus the card processing fee that we don't get back (about 4.2% plus US$0.30). For example, on a US$4.99 payment you'd get about US$4.48 back. Tax you paid is refunded in full.

This is once per plan: it covers the first payment of Squire plus, of boosts and of Server Plus, not renewals or buying the same plan again later. It doesn't cover gifts (see below).

Renewals and payments after 14 days aren't refunded, but you can cancel any time so you're not charged again. You keep what you paid for until the end of the period.

Something went wrong

If you were charged by mistake, charged twice, or couldn't use what you paid for because of a problem on our side, we'll refund you in full, whenever it happened.

When we may say no

We may refuse a refund when it's being abused, for example buying and refunding again and again, using several accounts to get more refunds, or asking for one after a chargeback. If we close an account for breaking our Terms, the rules in the Terms apply.

How to ask

Email support@rodega.com from the address on your Squire account. Tell us roughly when you paid; the receipt number from your Whop receipt helps.

Refunds go back to the card or account you paid with, through Whop. They usually arrive in 5 to 10 working days, depending on your bank.

When a payment is refunded, the plan or boosts it paid for end straight away.

Gifts aren't refunded: a gift starts straight away for the person who gets it (or is ready to claim, for a gift link), so check who it's for before you pay. If something went wrong on our side, like being charged twice, we refund the extra and the gift stays.

Your rights

This policy doesn't take away any rights you have under the law where you live. If the law gives you a full refund, such as the right to cancel in the European Union and the United Kingdom where it applies, you get the full amount.

Contact

Rodega (Pty) Ltd, trading as Rodega Studios (registration number 2026/495078/07), 2 Fouriesburg Street, Centurion, Gauteng, 0157, South Africa. Email: support@rodega.com.